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Where are my pictures?
If you have been granted access to a gallery, log in first, then click on My Pictures next to your name toward the top left corner of the screen.

What is My Pictures?
My Pictures are galleries that have limited access to them that you have access to.

Will the pictures I select stay in my shopping cart?
Yes. Your pictures will stay in your shopping cart until you either place the order or delete them yourself.

I can't seem to log in.
Log in information is case sensitive, be sure you have entered it correctly. If you have forgotten your password, click on the forgot password link on the login screen.

I have been sent access information for a gallery, what do I do?
Click the Access Gallery link. Enter in the access code on that page. If correct, you will be able to view the gallery. If you have an account and are logged in, then you will only have to do this once and this gallery will be listing in My Pictures.

I have purchased downloadable images, how do I donwload them?
Log into your account, and find the order with the downloads. Once payment has been cleared, you should be able to download the files from there. You will also receive a link in your email to the order. Sometimes this email gets caught in spam folders, so if you don't receive it, check there first.

When will my print order be delivered?
For photo prints, the targeted turnaround time is 7 days from payment being received.
For canvases, the targeted turnaround time is 14 days from payment being received.

NOTE: During busy times, these target times can be difficult to meet.

If you require your order urgently, please contact us directly (or by putting notes on your order) as this can be arranged. There may be a fee associated with this depending on the required turn around time.